Privacy Policy

01Introduction

h5.okplay.ph ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you use our online gaming platform. This Privacy Policy describes how h5.okplay.ph collects, uses, stores, discloses, and safeguards your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on h5.okplay.ph or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform as a whole.

02Personal Data We Collect

h5.okplay.ph collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name (as it appears on a government-issued ID)
• Date of birth (for age verification — players must be 21+)
• Mobile number and email address
• Residential address (province, city/municipality)
• Government-issued ID type and number (for KYC verification)

2.2 Financial Data

• GCash or PayMaya account number (for deposit/withdrawal processing)
• Bank account details (bank name, account number) for bank transfer transactions
• Debit card details (card number masked, expiry date) where applicable
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

2.3 Gaming Activity Data

• Game session logs: games played, wagers placed, outcomes, session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)
• Account balance history

2.4 Technical & Device Data

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Platform access logs (login timestamps, pages visited)

2.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback and survey responses submitted voluntarily

03How We Collect Your Data

h5.okplay.ph collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting customer support.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, and banking partners; fraud detection signals from compliance service providers.
• Regulatory sources: Information received from PAGCOR, the AMLC, or other Philippine regulatory bodies in connection with compliance obligations.

04Why We Use Your Personal Data

h5.okplay.ph processes your personal data for the following purposes:

h5.okplay.ph will not use your personal data for any purpose not listed above without first obtaining your explicit consent, unless required to do so by applicable Philippine law.

05Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), h5.okplay.ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing, game provision).
• Legal obligation: Processing required to comply with Philippine laws and regulations, including AML obligations under RA 9160 (as amended), PAGCOR regulatory requirements, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, freely given, and informed consent. You may withdraw consent at any time.

06Data Sharing & Disclosure

h5.okplay.ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC/AML service providers: Third-party identity verification and compliance screening providers engaged to fulfill our regulatory obligations.
• Game software providers: Licensed game studios whose titles are available on the Platform, to the extent necessary for game operation and fairness auditing.
• IT and hosting providers: Cloud infrastructure and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order or legal process.

07Data Retention

h5.okplay.ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with AML record-keeping requirements under RA 9160.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for 3 years from the date of each session.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

08Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by h5.okplay.ph:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as described in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. We will respond to all verified data subject requests within 15 business days of receipt, in accordance with NPC guidelines.

09Cookies & Tracking Technologies

h5.okplay.ph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and security controls. These cookies cannot be disabled without impairing Platform functionality.

9.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, responsible gaming limits you have set, and display preferences — so you do not need to re-enter them on each visit.

9.3 Analytics Cookies

With your consent, h5.okplay.ph uses analytics cookies to collect aggregated, anonymized data about how players use the Platform. This data helps us improve game selection, page performance, and the overall user experience. No personally identifiable information is included in analytics reports.

9.4 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled through browser settings while you are actively using the Platform.

10Security Measures

h5.okplay.ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the h5.okplay.ph Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access controls: Personal data is accessible only to authorized h5.okplay.ph personnel and service providers who require it to perform their functions, on a strict need-to-know basis.
• Secure storage: Personal data is stored on secured servers with firewall protection, intrusion detection systems, and regular security audits.
• Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. h5.okplay.ph staff cannot view your password in plain text.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Data breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, h5.okplay.ph will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, as required by RA 10173.

While h5.okplay.ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

11Children's Privacy & Age Restriction

h5.okplay.ph is strictly an adult gaming platform. Access to real-money gaming services is limited to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. h5.okplay.ph does not knowingly collect personal data from individuals under the age of 21.

If h5.okplay.ph becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, the data will be securely deleted, and any funds held in the account will be handled in accordance with applicable Philippine regulations.

12Changes to This Privacy Policy

h5.okplay.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page reflects when this Privacy Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how h5.okplay.ph protects your personal data.

Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the changes, you must cease using the Platform and may request account closure by contacting our support team.

13Contact & Data Protection Officer

h5.okplay.ph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 (RA 10173). If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.